BA strikes: consumer Q&A

By Nick Trend Published: 10:02AM GMT twenty-three February 2010

British Airways staff have voted in foster of industrial movement Photo: CORBIS

Which flights are expected to be affected?

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A three-day set upon will take place on Mar twenty and a second, lasting 4 days, on Mar 27. Further strikes will additionally he hold from Apr 14, unless a understanding can be reached. The series of flights that have to be cancelled will rely on how the set upon is organized and how most cabin organisation take part. Previous experience suggests that British Airways will try to work as most long-haul flights as possible, and scapegoat shorter flights that lend towards to be some-more visit and simpler to merge.

Can I terminate my moody prior to they do?

You could, but unless it is a flexible, or refundable ticket, afterwards you will lose your money.

Am I entitled to a reinstate if BA cancels my flight?

Yes. EU regulations need that the airline offers you possibly a full reinstate of the new tools of your tickets (to be paid inside of 7 days), or the soonest accessible flight, or flights, to your last destination. If your moody is cancelled you are entitled to a full refund.

What are the pick options?

BA has not voiced what it will do yet, but it is expected that passengers on cancelled flights will, instead of usurpation a refund, be means to rebook for a after date. It is additionally probable that BA will prepare for flights on pick airlines.

What if I am stuck abroad, or at an airfield in the UK as a outcome of the cancellation?

BA is probable to compensate for: dishes and refreshments in in accord with propinquity to the watchful time; dual free write calls, emails, telexes or faxes; overnight road house place to live and transfers as necessary.

I have requisitioned a package legal legal legal holiday and my moody has been cancelled, what do I do?

Speak to your debate operator. It is obliged to perplexing to have pick arrangements, or cancelling, refunding or rebooking your holiday.

I have requisitioned pick arrangements, such as place to live or car sinecure or hotels, and I right away wouldnt be means to make use of them. Can I explain remuneration for this?

BA isnt obliged for this sort of "consequential loss". If the car sinecure association or the road house wouldnt reinstate your deposit, and you cant find an additional approach of travelling to your destination, you will lose out, unless you can explain by your transport insurance.

What about transport insurance?

This is complicated, and as regularly with insurance, depends on the particular resources and the process you have bought. According to Direct Travel Insurance from whom I paid for my process you can explain desertion of your legal legal legal holiday and the material loss, if you can infer that you have been behind by twelve hours or more. But your insurer will need a minute from the airline confirming that the termination involves such a delay, and it is expected usually to cruise cancellations that have been done at short notice. And patently it will usually request if you paid for the word (and the transport arrangements) prior to you knew about the strikes.

Am I entitled to remuneration as well as a reinstate if my moody is cancelled?

EU regulations indicate that you should be entitled to remuneration if you moody is cancelled inside of fourteen days of depart (or delayed). However, according to the Air Transport Users Council (AUC), a sustenance in the law that excludes "strikes that affect the operation of an handling air carrier" has been used by airlines to equivocate profitable compensation. It is untested in law, but your chances see slim.

Where can I get some-more assistance and advice?

For full sum of your air transport rights, and the write recommendation line, see the AUC website (www.auc.org.uk).